This app allows you to exchange Locker Room codes as well as use for the Scan Your Face feature for your MyPLAYER custom character for your MyCAREER mode. However, some users have were able to report having difficulty logging in to the app and are unable to use the highly anticipated face scanner feature NBA 2K23 MT. Here's 2K Games' official statement regarding the fix to the "failed to sign in to 2K Sports" error message for the NBA 2K23 companion app.

Unfortunately, there's no known fix for this issue at the moment of writing. However, NBA 2K23 developer Visual Concepts and publisher 2K has officially recognized the "failed at logging into 2K Sports" problem that persists with the MyNBA2K23 application, and stated that a solution is being worked on.

On Twitter, the account @NBA2K posted that, prior to signing in to the MyNBA2K23 game, players must already log into their console or PC account first. It means that you'll be accessible to the application in the event that you already have an active NBA 2K23 save file on PlayStation, Xbox, Nintendo Switch, or Steam before syncing your account with the application. The fact that a percentage of players can't access the app.

For now, anyone who's impacted by the issue won't be able use NBA 2K23's face scan feature to redeem Locker Room codes using the app. We'll update this article once Visual Concepts and 2K have issued a fix to the "failed access at 2K Sports" issue.

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